Travel Agents

IATA/ UFTAA Foundation Diploma in Travel and Tourism ( Level 1)
Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfil all necessary travel requirements

What you will learn
Upon completing this course you will have the skills to:
  • Provide excellent customer service and build customer loyalty
  • Understand the various services and facilities available to airline passengers during their travel
  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Plan and reserve travel itineraries using standard industry coding
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre

Key topics
  • Overview of the travel and tourism industry
  • Requirements to become a travel agent
  • Customer service principles
  • Air transport products and services
  • Airfares and ticketing
  • Electronic booking tools
  • Pre-packaged tour products
  • Introduction to rail, land and water transport

Table of Contents
  • Overview of the travel and tourism industry
    • International and regional travel and tourism organizations
    • Roles and responsibilities of travel agents
    • Geography in travel planning
    • Marketing and selling travel
    • Three-letter city codes
    • Planning travel itineraries
  • Travel formalities
    • Taxes, customs and currencies
    • Travel insurance
    • Auxiliary services and information supplied by travel agents
  • Air transport essentials
    • Airline products and services for passengers
    • Industry codes, terms and definitions
  • Introduction to rail products and services
  • Land transport: car rental and campers
  • Water transport: ferries and cruises
  • Hotel products and services
  • Pre-packaged tour products
    • Types of tours and tour components
    • Reservation and accounting procedures
    • Booking conditions and limitations of liability
  • Customer service and communication
  • Fundamentals in airfares and ticketing
    • Passenger Air Tariff (PAT)
    • Taxes, fees and charges
    • Billing and Settlement Plan (BSP)
  • Introduction to travel technology
  • Electronic booking tools (GDS functionality training)
    • Flight schedules and availability
    • Completing reservations
    • Airfare displays
    • Hotel and car reservations
…and more!

Career Prospects 
Once you obtain the internationally recognized diploma, you can study the Leadership and management course of Harvard business  and you will enrich your CV by appealing qualifications.
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